FAQS

Frequently Asked Questions for customers of Bitz of Culture.

Q: Do you know where my package is?

A: It is best to check your tracking number provided in your confirmation email for shipping updates. 

Q: My package says "delivered" but I don't have my package. Where is my package?

A: Reach out to your local post office to inquire about the package. Bitz of Culture does not have any insight once the package is put in the mail.

Q: Does Bitz of Culture create custom charms?

A: Yes, we will consider creating custom charms. The best way to reach us is through our Contact page.